Dear Residents,
As the COVID-19 situation continues to evolve, we want to make you aware of some updates to our daily operations and how, together, we can navigate through this time. Please keep in mind that these operating processes may change if we believe it is in the best interest of our residents and our associates, or if we are directed to do so by government authorities.
As a reminder, for your safety and for the safety of all residents and associates, we ask that if you’re experiencing flu-like symptoms (fever, chills, cough or sore throat) that you please restrict interactions with others outside of your apartment home.
You may have already noticed, the maintenance teams have increased the frequency of cleaning of high touch areas such as door handles, elevator buttons and common area spaces and will continue to do so.
Here are additional updates to our daily operations:
Leasing Office
Leasing office associates are available during normal business hours, and we are embracing the concept of social distancing which has been widely recommended by health authorities. We ask that you contact us via phone or email and limit in-person interactions. We are absolutely committed to providing customer service and kindly request that you support us with this change.
Maintenance Service Requests
We continue to respond to service requests. You will notice that our maintenance associates are taking extra precautions to protect you and them by wearing gloves and practicing social distancing.
Resident Events and Non-Essential Community Areas
In order to comply with the CDC guidance regarding social distancing and to help reduce community spread of the virus, we will be cancelling all resident events, gatherings and fitness classes. We will also be closing all fitness centers, pools, business centers and other community spaces such as clubrooms, fire pits and grilling areas. The closure of these amenities will allow our teams to focus their resources and supplies on cleaning community corridors, elevators, handrails, doorknobs, mailboxes and other high-touch surfaces. All essential community amenities such as mail rooms/kiosks, package storage/pick-up, laundry facilities, and dog parks will remain open.
Packages
If you are experiencing any kind of illness or are caring for someone that has tested positive, please arrange package delivery by contacting us in the office.
Quarantining and Everyday Practices
If you have been placed on quarantine, either on a voluntary basis or as mandated by the local health officials, it is important that you adhere to the following guidelines during your recommended quarantine period:
- Do not enter community common areas.
- Do not enter leasing offices and clubhouses.
- Do not enter package rooms (contact the leasing staff for additional assistance).
- Notify us in advance of any in-apartment maintenance requests so our staff can take appropriate precautions. All non-emergency requests will be put on hold but emergency maintenance will be handled promptly.
- Contact us if you require special assistance
As a reminder, there are some everyday things you can do to prevent spreading or contracting the virus.
The CDC recommends the following:
- Stay informed – CDC is updating its website daily with the latest information and advice for the public. (www.cdc.gov/ncov)
- Avoid contact with people who are sick and keep your distance from others when you are sick.
- Stay inside your apartment if you are sick to prevent spreading the illness to others.
- If you have been in contact with someone suspected of having the virus you should self-quarantine yourself to your apartment.
- Wash your hands often using soap and hot water to protect you and others from spreading germs.
- Avoid touching your eyes, mouth or nose with your hands.
- If you feel sick with fever, cough, or difficulty breathing, and have traveled to a “Level Three” designated area, which currently includes China, Iran, Italy, and South Korea or were in close contact with someone with COVID-19 in the 14 days before you began to feel sick, seek medical care.
- If you have any further concerns regarding the coronavirus virus, please contact your physician, medical care provider or the Centers for Disease Control.
Thank you for working with us to limit personal interactions. In addition, if you are diagnosed with a confirmed case of coronavirus, we ask that you contact us as soon as possible so that we can implement additional response protocols throughout the community.
Please call your community office with any questions or concerns or if you need special assistance related to this situation. Thank you for your cooperation.
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